For your return to be accepted, all items must be:

• Unworn, unaltered and in original condition
• Have all tags still attached, with all accessories and packaging included in the parcel
• Initiated for return via our Return Portal and returned within 7 days of delivery.

FULL PRICED STYLES

• Full-priced items are eligible for a refund, exchange or store credit.
• Full-priced items returned for a store credit will receive an additional 10% bonus credit.
• Refunds must be credited to the original form of payment.
• International full-price returns are valid for a refund or store credit only (no exchanges).
• Store credits are valid for 12 months from the date of issue.

SALE STYLES

• Sale items are eligible for an exchange or store credit only.
• International sale returns (outside of Australia) are valid for a store credit only.
• Bonus 10% store credit does not apply to the return of sale items.
• Store credits are valid for 12 months from the date of issue.
• VIEW OUR BLACK FRIDAY TERMS & CONDITIONS HERE

OUTLET STYLES

• Styles marked as 'Outlet/Final Sale' are considered final sale and non-returnable unless faulty. 
• Faulty Outlet Sale items will be replaced with a new piece in the same style and size.
• Please contact our team here if you believe you have received a faulty Outlet item.

PROMO CODE RETURNS

• Full-priced items purchased with our $20 AUD welcome/sign up discount code or a promotional code (ie; 20% off storewide) are eligible for a refund, exchange or store credit.
• Sale items purchased with a promotional code that further discounts the order are eligible for an exchange or store credit only.
• Outlet items purchased with a promotional code that further discounts the order are strictly non-returnable.

VISIT OUR RETURN PORTAL HERE

• All returns must be initiated via our Return Portal.
• Returns that have not be registered in the portal will be rejected and returned to sender.
• Your return must be initiated and returned to the courier within 7 days of delivery.
• Return packages that have been returned outside of our 7 day return window will be returned to sender.

• Once tags are removed, you are responsible for caring and storing your ELIYA THE LABEL garments correctly. If you would like to purchase one of our protective garment bags, please contact our team.
• Care must be taken with all ELIYA THE LABEL garments to sustain their original quality. Jewellery, sharp objects and rough surfaces could damage the delicate fabrics used in our garments and cause pilling.
• For faults that have developed soon after an item has been worn for the first time, you may be eligible for a complimentary repair by Eliya The Label (subject to our discretion). Please contact our team to check whether you are eligible. 
• Any items which have been misused, damaged, mistreated or roughly handled by the customer are not eligible for refund or repair once tags have been removed.

CLEANING FAULTS

• Each garment has a care label attached which provides the correct cleaning instructions. When followed correctly, a garments original quality should be sustained.
• When in doubt, our garments are best hand-washed or spot cleaned due to their intricate nature.
• Eliya The Label will not be held liable for any damage which has been caused to your garment by a third-party dry-cleaning company. We recommend using a highly reputable dry cleaner that specialises in bridal and evening-wear only.

DRESS HIRE FAULTS

• Please note our regular returns policy does not apply for dress hire businesses.
• Any such businesses placing orders agree that they waive their right to return / credit / refund / exchange / repair or remedy in any circumstance.

• Our prices online do not include duties and taxes. We do not refund or credit any duties and taxes you were required to pay upon delivery of your order, irrespective of whether or not you intend on keeping or returning your purchase.
• Duties and taxes are collected by DHL as a requirement in certain countries based on individual import/export laws. They are not collected by ELIYA THE LABEL and are therefore non-refundable by our team.

UK CUSTOMERS

• If you are based in the UK and your item is eligible for a return, you must firstly registered your return via our Return Portal. Once your return is approved and on its way back to us, you can apply to have your customs duties and VAT refunded through our partner service Duty Refunds here

REST OF THE WORLD

• We recommend contacting a DHL facility closest to you to request whether you are able to apply a "Duty Drawback/Refund" on returned items.